Facts From 200 Organizations on Their Intelligence Programs

Topics Covered in Course

  • Critical success factors for a successful intelligence program
  • Misconceptions of organizations and their intelligence programs
  • Top reasons organizations lose customers and prospects
  • Top intelligence initiatives being considered
  • Intelligence project priorities over next 12 months
  • Internal employee intelligence
  • What customers value the least in organizations
  • Key indice expectations and results
  • Main reasons organizations retain customers
  • Most popular intelligence programs implemented
  • How organizations leverage text analytics
  • How many lost prospects typically re-engage organizations
  • What organizations look for in competitors
  • Firms leveraging predictive intelligence modeling
  • What best practices in intelligence they implement
  • How organization leverage proactive intelligence alerts
  • Most common challenges organizations face after implementing an intelligence program
  • Critical success factors recommended for an intelligence program
  • Most common causes of bias in their intelligence programs

Detailed Course Description

This course is built on a detailed analysis of 200 organizations, examining the motivations behind their intelligence initiatives and the assumptions guiding their decisions. Some of these assumptions produced measurable success, while others led to costly missteps. The organizations studied ranged from small businesses to large enterprises, and the findings were intentionally not industry-specific. This broad perspective allows you to understand the common trends, patterns, and decision-making behaviors that shape intelligence programs across all sectors.

You will discover how organizations use intelligence programs to uncover meaningful insights about customers, employees, and competitors - revealing the factors that influence behavior, loyalty, and competitive positioning.

This course also offers a rare look into what organizations truly seek when selecting and implementing intelligence programs. You’ll learn the nuances that shape their decisions, how they interpret the intelligence they gather, and the real-world challenges they face during implementation. Along the way, the course dispels common myths and misconceptions about what buyers actually want, replacing assumptions with data-driven understanding.

If you want to better understand how organizations think, make strategic decisions, and use intelligence to guide growth, this course delivers insights you can immediately apply.

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When you successfully pass a test, you will obtain a Course Completion document (this proves you took, and passed, that specific course). Collect the specific Course Completion documents for any given SME roadmap - or what your professor requires. When all are obtained for a given SME roadmap, submit those documents to glenb@market-awareness.com in one email and we will issue you a Subject Matter Expert personalized certificate.

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Available: Now

Level: 
Beginner
Category: 
Company
 

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