Years ago, consumers had very little say in organizational strategies. Information was disseminated in a top-down fashion, and organizations retained complete control over what their customers knew about them. In today's world of social media, consumers have more power than ever to share... more
Problems come in all sizes, from major problems to daily nuisances, and the ability to resolve them, is the heart and soul of every job at every level of an organization. If problems can be solved with greater accuracy, creativity, and confidence, factors that might negatively impact the... more
This is part one of a two part course. Risks can come from various sources including uncertainty in international markets, threats from project failures, legal liabilities, credit risk, accidents, natural causes and disasters, deliberate attacks from a competitor, or events of uncertain or... more
This is part two of a two part course. Risks can come from various sources including uncertainty in international markets, threats from project failures, legal liabilities, credit risk, accidents, natural causes and disasters, deliberate attacks from a competitor, or events of uncertain or... more
Text analytics and sentiment analysis are quickly becoming some of the most vital strategic initiatives that organizations are flocking to in order to gain a competitive advantage in today’s world of big data and social media informational overload. The business-drivers of quickly being able to... more
This is part 1 of a 2 course series. Implementing a Win/Loss Intelligence Program enables organizations to access the minds of their buyers. Existing customers and lost prospect intelligence can be leveraged by numerous stakeholders in an organization to allow more focused and concise strategic and... more
