Did you know that almost everything you do in life involves some form of communication? Anytime you interact with another person, you communicate. Whether you smile at a stranger, speak to a friend, or listen attentively when someone is talking to you, you communicate. You can even communicate by... more
Giving exceptional customer service when dealing with a customer in person seems pretty simple on face value. Why, then, do so many of our interactions with customer service employees leave us feeling empty, or worse yet, invisible?
Giving exceptional face-to-face customer service begins the... more
Conducting business by phone requires a different skill set than dealing with people face-to-face. Listening becomes even more important when you cannot see your customers. If you fail to listen, it is impossible for customer service professionals to pick up on the nonverbal cues that happen when... more
Customers, who only a few years ago were leery of conducting business over the internet, now do so with extreme ease. Customers find it simple and convenient to do business online, as long as they feel the company is reputable.
When conducting business online, communication requires other types of... more
From a customer service professional perspective we focused on putting your best face forward. You have learned how to present yourself by using basic courtesies, communicating effectively, and building strong relationships. You focused on putting your customers first. You learned special skills to... more
(design and creation being planned) Any organizational leader will tell you that knowing how your competitors sell their wares and at what price is simply good business practice. But how do you obtain this information?
Is it ethical and legal to implement a mystery shopping intelligence program? As... more
