Social media has become so prevalent that most employers use it to engage in daily business, from promoting their products and services to recruitment. With social media here to stay, each organization needs to determine what types of policies they are going to employ, should they allow social... more
Having your finger on the pulse of your customer’s current and future needs is a critical piece of your overall organizational, product development, sales, and marketing strategies. Organizations employ several different methods to get this information from their customers. Typically most... more
The customer may always be right, but that doesn't mean all customers are easy to deal with. Anyone who's ever worked with customers can tell you they can be downright unruly. Still, if you want to stay in business, you've got to deal with them. Finding techniques that help you disarm unhappy... more
Whether for a CIO, VP of business operations, solutions architect or director of development, new or existing product launch activities have taken on a greater sense of urgency with competition from not only other primary competitors, but also new entrants into your market wanting a piece of your ... more
Information costs you money and intelligence makes you money. No truer words have ever been said; unfortunately many intelligence vendors that exist today still primarily deliver "information" to customers and pass it off as "intelligence".
This online course will discuss what is necessary for... more
Few organizations can achieve or sustain high customer retention without driven, productive, and engaged employees. Engaged employees are happy and enthusiastic about their work and their organization. They also approach their jobs with energy, which in turn delivers productivity, innovation and... more
