Customers, who only a few years ago were leery of conducting business over the internet, now do so with extreme ease. Customers find it simple and convenient to do business online, as long as they feel the company is reputable.
When conducting business online, communication requires other types of... more
From a customer service professional perspective we focused on putting your best face forward. You have learned how to present yourself by using basic courtesies, communicating effectively, and building strong relationships. You focused on putting your customers first. You learned special skills to... more
Why do so many organizations struggle with requirements? There seem to be two paths that organizations follow for requirement definition and management. Some organizations rush through the requirement phase to get to design and implementation, while others have invested in the panacea of... more
This is part 1 of a 2 course series. This course will take the fear and apprehension out of the job interviewing process. After taking this course, and practicing the interview questions, answers, and the meaning behind why you are being asked a question, you will feel comfortable and prepared... more
This is part 2 of a 2 course series. This course will take the fear and apprehension out of the job interviewing process. After taking this course, and practicing the interview questions, answers, and the meaning behind why you are being asked a question, you will feel comfortable and prepared... more
(design and creation being planned) Any organizational leader will tell you that knowing how your competitors sell their wares and at what price is simply good business practice. But how do you obtain this information?
Is it ethical and legal to implement a mystery shopping intelligence program? As... more
