(design and creation being planned) One of the largest challenges facing organizations is the need to maximize customer engagement and increase revenue while minimizing the cost of delivering an outstanding customer experience. With rising customer acquisition costs, organizations are turning... more
(design and creation being planned) You don’t need to be a prophet to accurately predict your customers’ needs and desires. You just need intelligence and a strong strategy in place for acquiring, managing, and leveraging this intelligence in a secure, responsible way. Easier said than done.
One of... more
(design and creation being planned) The landscape for serving customers today is not the same as it was a decade ago – or even a few years ago. Customer insights have drastically changed for organizations and many of them have been slow to respond.
So what’s changed? We’ve put together a course... more
(design and creation being planned) Customers come in all forms. Some are delighted others are dissatisfied. Some are devoted others are detached. There are several ways customers can be classified and there are several ways that organizations are challenged with the different types of feedback... more
