Few organizations can achieve or sustain high customer retention without driven, productive, and engaged employees. Engaged employees are happy and enthusiastic about their work and their organization. They also approach their jobs with energy, which in turn delivers productivity, innovation and... more
In the past days of selling, quaint as they may seem today, the concept of sales enabling intelligence consisted of little more than attempting to call into the freshest list of leads. Luckily, times have changed, and in a remarkable fashion.
Salespeople crave insight that will allow them to more... more
Successful organizations not only make obtaining timely, relevant, and measurable data a priority in providing organizational intelligence, but they also use it as a basis to easily identify expectations and priorities. Many organizations strategically plan their quarterly meetings around these... more
Customer-Focused Innovation is the perfect blend of buyer perception, creativity, and the ability to measure their value as a buyer. Organizational innovating is the ability to capture what aspects to your products or services are valued most by your customers and being able to deliver those in a... more
Did you know that almost everything you do in life involves some form of communication? Anytime you interact with another person, you communicate. Whether you smile at a stranger, speak to a friend, or listen attentively when someone is talking to you, you communicate. You can even communicate by... more
Giving exceptional customer service when dealing with a customer in person seems pretty simple on face value. Why, then, do so many of our interactions with customer service employees leave us feeling empty, or worse yet, invisible?
Giving exceptional face-to-face customer service begins the... more
